Payment Terms
Payment is required to secure a place on the training course. An invoice is sent to the customer at time of booking and is payment on receipt. Payment is by BACS transfer and receipt of payment in full secures the booking.
Cancellations
From the date of payment you will have 14 days to cancel or reschedule the booking in order to receive a refund.
Ground Up Training may need to cancel or suspend a course due to unforeseen circumstances such as instructor/assessor/candidate illness/injury or severe weather conditions that would make the continuation of the course hazardous. Customers will be offered alternative course dates in this instance.
No refund will be payable if the candidate fails to arrive, is excluded or otherwise fails to complete the course. This includes failing any tests or assessments.
Conduct
Ground Up Training instructors/assessors expect to be treated with professionalism and courtesy. We will not allow any kind of discriminatory behaviour, harassment or victimisation. The continuation of the course will be at the sole discretion of the instructor.
Ground Up Training reserves the right to refuse attendance on the course by any person whom they consider in their absolute discretion to be unsuitable to attend or to remove any such person after the commencement of a course.
Course Attendance
It is the responsibility of the customer to ensure that the candidates meet the prerequisites of the course on which they are booked, and that the course content meets their needs.
Assessment is offered to those candidates who, in the opinion of the instructor, have reached a satisfactory standard.
Appropriate equipment and PPE, as recommended by Ground Up Training, will need to be supplied by the candidate unless hired equipment has been organised prior to the commencement of the course.
It is the responsibility of the customer/candidate to provide a LOLER and PUWER compliant kit. Attendance of the course without LOLER certificates for climbing and lowering equipment means non participation of the course. Non LOLER equipment will not be allowed to be used.
Complaints
The customer must inform Ground Up Training in writing of any complaints within 48 hours of the training course or assessment.
Safeguarding and Disclosure of Sexual Offences
Safeguarding Commitment
We are committed to providing a safe and respectful environment for all participants, including those under the age of 18.
Disclosure of Relevant Convictions
Any individual who has been convicted of, or is subject to any caution, order, or restriction relating to, a sexual offence is required to disclose this information to us in writing at the time of booking.
Failure to disclose such information will be considered a serious breach of these Terms and Conditions and may result in immediate removal from the course without refund.
Eligibility
Individuals who are on the Sex Offenders Register, or who have unspent convictions for sexual offences, are not permitted to attend our training courses.
Right to Refuse Admission
We reserve the right to refuse or withdraw admission to any candidate where there are safeguarding concerns, or where the presence of that individual may place other participants at risk.